Privacy Policy

At Yarkaya Tykva Tourism, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website, including the contact form
• Subscribe to our newsletter
• Request information about our services
• Book a tour or service
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Mailing address
• Payment information (when making bookings)
• Travel preferences and requirements
• Passport details (when required for booking purposes)

1.2 Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage, including:

• IP address
• Browser type and version
• Operating system
• Time and date of visits
• Pages viewed and links clicked
• Referring website or source
• Device information

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For more information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Process and fulfill your tour bookings and requests
• Communicate with you about inquiries, bookings, and services
• Send you newsletters, marketing communications, and other information that may be of interest to you
• Personalize your experience and deliver tailored content
• Monitor and analyze website usage and trends
• Improve our website, services, and customer experience
• Detect, prevent, and address technical issues or security breaches
• Comply with legal obligations and resolve disputes

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We may process your data based on your consent, which you can withdraw at any time.
• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you (e.g., when you book a tour).
• Legitimate Interests: We may process your data when it is in our legitimate interests to do so, and these interests do not override your fundamental rights and freedoms.
• Legal Obligation: We may process your data to comply with applicable laws and regulations.

4. Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors, contractors, and service providers who perform services on our behalf, such as payment processors, tour operators, and IT service providers.
• Business Partners: Hotels, transportation providers, and other travel partners necessary to fulfill your booking.
• Legal Requirements: If required by law or in response to valid legal process, such as a court order or government investigation.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Legal obligations that apply to us
• Statute of limitations under applicable law
• Our business needs and legitimate interests

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where processing is based on consent)
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. However, we will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under the age of 16 without parental consent, we will take steps to delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, regulatory, or operational requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Yarkaya Tykva Tourism
75 Elouera Road
Cronulla, NSW 2230
Australia
Email: [email protected]
Phone: +61 2 9523 4888